Terms and Conditions
We offer exchanges only, we will not refund your money on your purchase. We will however offer you a full value in store credit for the value of the item that you purchased, not including shipping charges. When returning goods to Magnus you must first call for a return authorization number. You cannot just return something and expect us to find it in the mountain of packages that come in. The RA number must be clearly marked on the outside of the box and the inside of the box must contain your contact information. All items returned for exchange must be unused, and perfect condition. All items to be returned must have proper documentation present if from an outside country. All returned products must be marked RETURN, or Warranty return on the documentation. We reserve the right to refuse the package if the proper documentation has not been filled out. We will not on any occasion ship you a new product without receiving the first product back, unless a security deposit is paid. There is a 15 percent restocking fee on all products, custom made products are non refundable.
Magnus offers the best warranty in the business. We know that our name is synonymous with the highest quality craftsmanship and customer service, and we and will continue to do so as long as we are here.If you have a problem with your Magnus product and would like to know if it is covered under warranty, we must inspect it at our facility. If deemed damaged by the consumer, we can repair the product. If your product is deemed defective it will be repaired or replaced and returned to you free of charge, shipping charges to Magnus, and individual country customs charges notwithstanding.
MAGNUS MOTORSPORTS INTAKE MANIFOLD WARRANTY POLICY
While we pride ourselves on having one of the lowest rates of failures in the replacement manifold industry, we do occasionally have a part that fails in use. When this is brought to our attention, our policy is simple. IF ANY MAGNUS MANIFOLD EVER FAILS BECAUSE OF A DEFECT IN MATERIAL OR WORKMANSHIP, SEND IT BACK TO US AND WE WILL FIX IT AT NO CHARGE WHATSOEVER TO YOU. THAT’S RIGHT – LIFETIME WARRANTY AGAINST ANY FAILURE THAT IS OUR FAULT – AND NOT JUST TO THE ORIGINAL OWNER – THIS IS A LIFETIME WARRANTY OF THE MANIFOLD ITSELF. But we go even farther. If you have a failure that was NOT due to a defect in materials or workmanship – like the common nitrous, meth, or alcohol backfire events, if you send the manifold back to us for inspection and testing, we’ll sell you a brand new replacement manifold at a significant discount, even if it was damaged through absolutely no fault of our own.
Shipping, Customs, and Duties
Magnus ships Worldwide via UPS, CanadaPost / EMS or our international freight forwarder. Magnus is not responsible for duty charges incurred when importing products to your home country. If you choose to pay for overnight delivery, these brokerage fees are usually included in the cost of shipping.Please be aware of the duties associated with shipping to your home country. Magnus will not cancel orders because of any duties you incur. Any shipment refused or returned due to duty charges will be subject to an additional shipping charge to cover the expense of the goods being returned to Magnus. We adhere to strict guidelines in regards to declared customs value and will NOT fraudulently undervalue shipments as a means of reducing duty costs.Ensure that you have read and understood the terms and conditions listed above prior to placing your order. Should there be any additional questions please do not hesitate to contact us. Magnus can arrange pickup in any international country for your Engine or Transmission to be sent to us by our preferred freight company. Product must be drained of all oil. It must be crated or at the very least on a skid and protected from the elements, please ensure that it is well packaged so it is not damaged during transport.
Vehicle Transport to Magnus
We can arrange transportation of your vehicle to us by special vehicle transport or pickup in our car transporter.